Solution · By function

Lead & enquiry follow-up

Enquiries arrive all day, and the reply goes out when someone remembers.

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Lead & enquiry follow-up workflow mapped for improvement

Workflow focus

Every enquiry gets a first reply. Not most of them.

You will recognise this if

An enquiry sits unanswered because the one person who handles it is travelling.
Two people call the same enquiry. The next one gets no call.
You find a month-old enquiry in a WhatsApp thread and it is cold.
Nobody can tell you how many enquiries came in last month.

What gets built

One list for every enquiry, whether it came by WhatsApp, email, the website or the phone

A first reply that goes out without anyone typing it, carrying the questions that qualify it

Follow-ups that run to a schedule, and an owner and a status on every enquiry

The path of one enquiry

01ArrivesWhatsApp, the website form, a phone call, a marketplace
02LoggedOne row, one format, whichever way it came in
03First replyGoes out straight away, naming what was asked about
04OwnedOne name against it, with the next date set
05Followed upAgain on day three, until it is answered or closed

Make a start

Talk it through on a free call.

See our approach Book a Strategy Call

How the work runs

01
Trace one enquiry Start with a real enquiry and follow it through your business by hand.
02
Agree the number Pick the number this should move and write it down before any build.
03
Build on your tools The system goes on your own sheets, inbox and phone number.
04
Hand it over Your team gets the rules in writing and runs it from then on.

What changes afterwards

Every enquiry has a first reply, and you can check it yourself

Your salespeople spend the day calling people back

You can see last month's enquiry count without asking anyone

Common questions

Is this software or a service?

This is a build, and then a handover. There is no product to subscribe to. The system runs on the tools your business already uses. Your own team owns it afterwards and can change it.

Where does our data go?

It stays on your systems. one7x builds on your own sheets, inbox and cloud account. Nothing is copied into a database one7x holds. There is no one7x product holding your customer records.

Have you done this before?

one7x is a new practice and has no client list to show. The method is the thing to judge. One enquiry is traced by hand first. The number it should move is agreed before any build starts. Ask on the call, and the answer will name what exists today.

What does it cost?

The first call is free. After it, a paid assessment maps the workflow and puts a number on what it costs you today. That is a fixed fee of ₹1,50,000 plus GST. The build is quoted separately, once the scope is written down and agreed.

Where does it start?

A free first call. One enquiry gets traced through your business, from arrival to reply. That call names the task, the number and what a build would cover. Nothing is committed at that point. Contact Us to book it.

Where this is used

Marketing, content & HR agenciesMargins compress as clients expect more, faster — while production, reporting, and coordination eat the week.Travel agenciesEnquiries, quotes, itineraries, and changes all demand instant, personal responses across channels.Wealth management & advisory firmsEvery new client starts with KYC papers, forms and follow-ups — all collected by hand.Outdoor advertising mediaThe crew sends photos when they send them, the bill waits on the file, and the credit clock started the day the campaign ended, not the day you invoiced.Growing service businessesWhat worked at 10 people breaks at 30. Growth now depends on systems, not heroic individuals.

Let’s talk about your situation.

A free intro call, to find where this work loses time and money, and where to start.

After it, a paid assessment is a fixed fee of ₹1,50,000 plus GST. The build is quoted once scope is agreed.