For manufacturers in India, owner-run to multi-plant

A business that doesn’t run on a few people’s memory.

When every rate, dispatch date and payment reminder waits on one person, the business moves at that person’s pace. We set up the fix on tools you already run.

A day in the business

Does your day look like this?

“Who is on the floor today?”

“Did anyone reply to the dealer who asked for a rate yesterday?”

“Which orders are ready to dispatch, and which are waiting on something?”

“Whose payment was due last week? I will call.”

“I need to know where we stand. I will ask three people.”

“I will sit with the numbers this weekend.”

If a few of these sound like your day, the business is running on you. That is the first thing to fix.

Before and after

Today
Enquiries sit in phones and WhatsApp threads
A dealer waits for a rate until someone remembers
You ask three people where something stands
Payments due are chased when someone thinks of it
What one person knows stays with that person
The weekend goes on building the numbers
Once the system runs
Every enquiry is on one list, with an owner and a next step
The first reply goes out without anyone typing it
You open one list and see it
Payments due sit on a list with a name against each
It is written down where the team can find it
The numbers are already there on Monday

What each system is built to do. These are aims. We have no measured results to show yet.

Where to start

Pick your biggest problem. Fix that first.

01

Enquiries go cold

A rate request arrives, and the reply goes out when someone remembers.
We set up One list for every enquiry, a first reply that goes out on its own, follow-ups on a schedule
Enquiry management
02

Payments run late

The money is owed, and the reminder waits for a free hour.
We set up A list of what is billed and what is still due, with a name against each, and reminders that run to a schedule
Billing and collections
03

Nobody can say where we stand

You ask three people and wait for a sheet.
We set up One view of what is open and who owns it, updated as work moves
Management reports
04

Every new dealer starts from scratch

The same papers and questions, asked again for each one.
We set up One checklist and one record for each new dealer, so the next one starts further along
Onboarding and delivery
05

The same questions, every day

Rates, dispatch dates and order status, answered from memory.
We set up Routine answers drawn from the list, so people spend the day on what needs judgement
Customer response

Pocket Desk, set up for you, covers tile 1. For the other four, an assessment finds which is worth fixing first.

How it works

On a free conversation, one real enquiry or order is followed through your business by hand.

The system goes on what you already run, such as Google Sheets, WhatsApp and Tally if you use them. In your own accounts.

Your team gets the rules in writing and runs it from then on. Your team owns it.

Your data stays on your own systems. We build on the tools you already use. Nothing is copied into a database we hold.

Two ways to start

Two ways to start.

Pick the one that fits the size of the business.

Pocket Desk, set up for you

Every enquiry in one list on your phone, with a name and a next step. Set up in your own accounts.

Operations assessment, then a partnership if it earns one

In three weeks, we find the most expensive bottleneck, put a number on it from your own figures, and show what fixing it returns. The work is aimed at one view across plants, dealers and branches, and decisions that do not wait on one person.
  • Assessment: a fixed fee, agreed before it starts, 15 working days. Partnership: priced after the assessment, scoped to what it finds.
  • Nothing is built in the assessment. No tool recommendations. No ongoing access.
  • You keep the report and a one-page decision document, and can take them to anyone.
  • A 12-month operating partnership is scoped after, only if you want it.
See what the assessment covers

Common questions

Let’s talk about your situation.